FAQs

Pricing and Billing

Do you collect sales tax?

Our website calculates and collects sales tax for orders automatically where it applies.

When will my credit appear on my account?

Refunds can take up to a full billing cycle to appear on your account from the time they are issued, but in most cases, they post within 2-10 business days.

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Order Status

An item is missing from my shipment.

Please check all packing materials to make sure the item was not overlooked. If you are unable to locate the missing item, click the My Account link here or at the top left hand side of our site and sign in to view your order history.  Be sure that all of the items in your order have shipped already.

Once you have verified the item you did not receive has been marked shipped and delivered, please contact customer service for further assistance.

Has my order shipped?

Click the My Account link here or at the top left hand side of our site and sign in to view your order history. If you have further questions or concerns, please contact customer service for further assistance.

How do I change quantities or cancel an item in my order?

Please contact customer service as quickly as possible to make any changes to or cancel your order. We will do our best to update your order while it is in the processing stage. Please note that once an order has shipped, it is no longer able to be altered in any way.

My order never arrived.

Click the My Account link here or at the top left hand side of our site and sign in to view your order history. Be sure that all of the items in your order have shipped already.

If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your tracking indicates the package was delivered but you are not in possession of it, please contact customer service for further assistance.

My Account

How do I create an account?

Click the My Account link here or at the top left hand side of our site and fill in all of the required information on the form and click the Register button.

How do I edit my account information?

Click the My Account link here or at the top left hand side of our site and sign in.  You can then edit all your information in that My Account section.

How do I return my product?

Please see the returns policy here for complete details about making a return or contact customer service for further detail.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information, and is based on several factors including the items ordered and the shipping method selected.

Please note that a valid zip code is required before some shipping options are calculated or can be selected.

I forgot my password.

Click here and follow the instruction to recover your password.

What is your return policy?

Please see the returns policy here for complete details on returns or contact customer service for further detail.

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the My Account link here or at the top left hand side of our site to track the status of your order. You will receive a shipment confirmation via email when your order has shipped.

Buyer’s Guide

How do I use a coupon?

During the checkout process enter the coupon code in the field provided.  The discount will apply to the cart.

International Shipping

Do you ship to my country?

Yes, we do.  Please visit your shopping cart to calculate the shipping based on your location.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. Currently, we accept debit/credit cards and paypal.

When will my order be shipped and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

Additional Support

Do you offer a military discount?

Yes, we do offer a 10% discount to U.S. military personnel with an AAFES/Exchange account. Please contact customer care for further assistance.

Equipment Warning

The items on these pages are manufactured with care and craftsmanship to provide a degree of protection to help reduce the risks of injury. These products are not warranted to prevent injury. The user, therefore, assumes full responsibility for all risk of injuries.

With time and use the materials used in these products will lose some of their effectiveness and require replacement.

Privacy Policy

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on April 20, 2014.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include Outlaw Fight Gear, LLC. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Do we use “cookies”?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To allow us to better service you in responding to your customer service requests.

To quickly process your transactions.

To administer a contest, promotion, survey or other site feature.

If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

What information do we collect?

We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

Like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. Please refer to the “Do we use ‘cookies’?” section below for information about cookies and how we use them.

Your consent

By using our site, you consent to our privacy policy.

Security Policy

I’m concerned about ordering online with my credit card – is ordering through your store safe and secure?

We value your security as much as you do. Our store is completely hosted at a well known data center which is strictly monitored using keycard protocols, biometric scanning protocols and continuous interior and exterior surveillance.

All online transactions at are handled with industry-standard 128-bit SSL encryption which means when you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded (unscrambled) when it gets to the server for authorization. If you are not the kind of person who worries about being hit by lightning as you’re crossing the street, you probably don’t have to worry that your credit card number will be intercepted on the way to a secure server. In fact, with the latest encryption technologies, ordering online is now considered by many to be safer than ordering over the phone where someone could write down your information maliciously.

If you have any more concerns about ordering online, please don’t hesistate to contact us.

What is your privacy policy?

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.